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Policies

East Coast Emergency Outfitter - Privacy Policy

East Coast Emergency Outfitter LLC has created this privacy statement in order to demonstrate our firm commitment to privacy.

General Statement of Principles 
As described in detail below, any information we gather at this web site is strictly for our use and is not shared with any other entity, public or private, for any reason - period. We will not sell or give away any lists or other data that we may retain and we do not purchase such information from other sources.

Statistical Data 
Our servers (as most) track IP addresses and referring pages to help with site maintenance and improvements. This data is viewed only as anonymous statistics to show the busiest times of the day or week, pages with errors and how effective our advertising has been. This information is not used for any other purpose.

Personal Information Collected - Order Forms
With the exception of credit card information, we store the information from your order form to allow us to track consulting issues or refer to a previous order to help provide some customer service. You may elect to have your information completely removed from this system by e-mailing us at Sales@EmergencyOutfitter.net with your request. We do not store any type of credit card information.

Information Correction or Removal 
If you wish to correct, update or remove any information about you that may be in our records, please send us e-mail at Sales@EmergencyOutfitter.net with the details of your request. If you wish to contact us further, please find complete contact information on our "Contact Us" page.

 

East Coast Emergency Outfitter - Sales & Returns Policy

East Coast Emergency Outfitter values our relationship with our customers and offers a warranty and return policy for most products purchased from East Coast Emergency Outfitters. Under this policy, you may return any stock items within the applicable return policy period (15 days from receipt of goods), that you purchased directly from East Coast Emergency Outfitter for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees. Merchandise that has been customized or personalized may not be returned or exchanged, unless it is a deemed by East Coast Emergency Outfitters to be a defective product.

Easy Returns
The product lines we carry are crafted with the highest quality and we're proud to offer them to you. We understand if your new purchase doesn't work out the way you imagined, so we've made the return process easy

Bring It to a Store
Our sales associates will be happy to help you with your return at any one of our Emergency Outfitters locations.  Go to the Contact Us page to find a location that is convenient.

Ship a return
If you prefer to ship your return back.  Call a customer service rep to get a RA (return authorization) number first.  Clearly mark the RA# on the outside of the box.

Please ship returns to:
East Coast Emergency Outfitter
87 Elm Street - Sunbeam Mall
Manchester, NH 03101 

15 Day Return Policy
Returns made within 15 days of purchase are graciously accepted! Merchandise must be unworn and unwashed.  Original tags and markings must be attatched. Catalog and website merchandise may be returned to any store.  Returns made with the original receipt will be refunded in the original tender. Returns without the original receipt will be refunded at the current selling price in the form of a merchandise credit only.  Exchanges will be shipped upon receipt of the returned goods.

Payment Terms

All payments must be in U.S. dollars.  Method of payment will be chosen by the purchaser during the checkout process.

Checks
Our standard check policy if you pay with a check your order will be held for 10 business days until your check clears.

If you have any questions regarding our sales and returns policies, feel free to contact a customer service representative @ 866-639-0279

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